Frequently Asked Questions
Everything you need to know about our premium lifestyle accessories.
How do I ensure I am ordering the correct size?
We provide detailed sizing guides on every product page. We recommend using a flexible measuring tape to determine your dimensions accurately before placing an order to ensure a comfortable and secure fit.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers. The sender name on the shipping label is listed as 'CD Logistics' to ensure your total privacy.
What materials are used in your products?
Our collection features high-quality materials including medical-grade silicone, lightweight polycarbonates, and 316L surgical-grade stainless steel for maximum durability and skin safety.
Can I return a product if it doesn't fit?
Due to the intimate nature of our products and strict hygiene regulations, we cannot accept returns or exchanges once the tamper-evident seal has been broken or the item has been worn.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally takes 7-14 business days. All orders include a tracking number.
How should I clean and maintain my device?
We recommend cleaning your device with warm water and a mild, anti-bacterial toy cleaner or pH-neutral soap. Ensure the device is completely dry before storage or use.